Patient Feedback

Patient Feedback

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  • 1300 893 183
  • Shop 8, 95 Southern Cross Cct, Springfield Central QLD 4300
  • 10:00AM - 8:00PM / 7 days

Feedback, Compliments & Complaints

SmartCare UrgentCare values patient feedback and is committed to continuous improvement.

If you have a compliment, concern, or complaint, you can:

  • Speak directly with our staff or management
  • Submit feedback via the form below
  • Contact reception to request assistance

We will:

  • Treat all feedback respectfully and confidentially
  • Acknowledge concerns promptly
  • Investigate complaints fairly and without impacting your care

If you are not satisfied with the outcome, you may contact the relevant external body, such as the Office of the Australian Information Commissioner (OAIC) for privacy concerns or the appropriate health complaints authority.

 

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