Workplace Injuries in Queensland: What WorkCover Covers and Where to Get Treated

What Types of Workplace Injuries Need Urgent Care?

Some workplace injuries are obvious straight away, and others can become more painful over a few hours, especially as swelling, stiffness or bruising develops.

If you have experienced a workplace injury, visit SmartCare UrgentCare for same-day medical assessment of:

• Sprains, strains or suspected fractures
• Back or neck pain after lifting
• Cuts and wounds
• Minor burns
• Suspected fractures
• Shoulder or knee injuries
• Joint pain, swelling or bruising
• Eye irritation or a possible foreign body
• Pain after a fall, slip, trip or accident
• Other symptoms from a workplace incident

SmartCare UrgentCare can assess and treat these and other urgent, non-life-threatening workplace injuries.

What Does WorkCover Queensland Cover?

If a Queensland workers’ compensation claim is accepted, WorkCover can provide support such as weekly compensation for lost wages, medical and rehabilitation costs, claim-related travel and lump sum payments for permanent impairment or latent onset injuries in relevant cases.

WorkCover states that injury-related medical and rehabilitation costs may be paid when they are reasonable and medically necessary. This does not mean every cost is automatically covered or that every claim will be accepted. WorkCover or a self-insurer decides claim eligibility so keeping receipts, certificates and any injury-related and medical documents is important.

What Should You Do After a Workplace Injury?

1. First, get safe. Stop the task and remove yourself from any danger
2. Tell your supervisor or employer what happened as soon as you can
3. Seek medical assessment if the injury is painful, affects movement, involves bleeding, swelling or a possible fracture or makes it difficult to keep working safely.

To make a workers’ compensation claim, a completed work capacity certificate is required. This certificate tells WorkCover or a self-insurer about the work-related injury or illness, treatment needs, work restrictions and any time needed away from work.

Workers can lodge a claim online with WorkCover Queensland and will need to provide personal details, work details and information about the injury in a timely matter. Employers also have reporting obligations and need to notify Workplace Health and Safety Queensland about certain incidents within a required timeframe.

Can SmartCare UrgentCare Help with WorkCover Injuries?

SmartCare UrgentCare helps injured workers by providing walk-in emergency specialist assessment and treatment for workplace injuries, with on-site imaging available and clear medical documentation such as work capacity certificates and clinical notes to support your WorkCover claim.

The team can also guide you with the initial paperwork and submission, as well as with next steps like identifying work restrictions and referring you to specialists or allied health providers if ongoing care is needed.

When Should a Workplace Injury Go to Emergency?

For life-threatening symptoms, please call 000 or head directly to your nearest Emergency Department.

Go to Emergency for major trauma, severe or uncontrollable bleeding, chest pain, severe breathing difficulty, collapse, suspected stroke symptoms, major burns, poisoning, seizures, unconsciousness, numbness or paralysis, or a seriously unwell person.

Workplace Injury Care in Springfield Central

SmartCare UrgentCare is located at Shop 8, 95 Southern Cross Cct, Springfield Central QLD 4300. The clinic supports patients from Springfield, Greater Springfield, Ripley, Redbank Plains, Goodna, Ipswich and surrounding South-West Brisbane communities.

If you have been injured at work and need assessment today, you can walk in during opening hours with no appointment necessary.

FAQs About Workplace Injury Care